Job Title: Assistant Centre Manager

💼 Employment Type: Full Time
📍 Locations: Bishan / Compass One

Job Description

What You'll Do

As a Assistant Centre Manager, you are responsible for the overall operations of the centre. You will lead a team of Customer Relations Associates to run the operations and meet the centre goals.

Key Responsibilities

Operational Support

• Conduct weekly meeting to facilitate clear communications and directions to the Customer Relations Associates.
• Ensure adherence to Standards Operations Procedure.
• Ensure the smooth execution of administrative and logistical tasks.

Team Management

• Provide inspirational leadership, maintain high staff morale and reduce staff turnover rate by fostering a positive and productive work place.
• Create a meritocratic work environment that rewards good performers and manage disciplinary issues firmly and fairly.

Centre Management

• Drive students’ enrolments and reduce withdrawal numbers.
• Follow up on withdrawals and trial conversions closely with the customers.
• Ensure that the centre is clean and facilities are well-maintained.

Customer Service Excellence